E-FAT-STEP

Our E-FAT-STEP is powered by EUNORAU, which means it comes with a 2-year warranty policy provided by EUNORAU.

Cancellation

We accept order cancellation before the product is shipped or produced. Once the order is canceled, you will get the full refund through the original payment route. while we cannot cancel the order if the product already has been shipped out. Moreover, To prevent loss or damage when return, please do do not reject the delivered ebike, and do receive the package first, then contact us via Livechat / Phone / Email immediately, we will call the UPS/FedEx to pick up door to door and take it back. The left refund that has deducted the certain shipping cost will be applied to the original card used in the transaction. Appreciated for your kindly cooperation in advance.

Returns (if applicable)

We accept a return on products. Customers have the right to apply for return within 7 calendar days after the receipt. To be eligible for a return,customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories,promotional material, and in the original packaging.Customer must initiate return shipment of the merchandise within 7 calendar days after the delivery date, and pay for the shipping cost to BKRE’s warehouses located in the US/AU/EU/UK. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, we will refuse a refund.If the returned products are in original condition according to Clause, and the reasons attributable to the BKRE, we will agree to refund the full paid amount, while the reasons attributable to the Customer, we need to deduct the shipping cost first, then the left part will be refunded.

* Annotation:

1) The reasons attributable to the Customer if:

• Customer placed wrong order or purchased wrong/unwanted product ect.
• The product was shipped back without admittance from BKRE.
• The product was damaged when shipping back.

2) The reasons attributable to the BKRE if:

• Eunorau shipped out the incorrect product;
• The product shipped was damaged or defective;
• The product was damaged in shipping out.

Refunds (if applicable)

Progress time: 1-3 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service001@ebikerepairfactory.com.

Phone Num.: +1 888 291 3151 (Monday - Saturday, 12:00 pm - 8:00 pm, UTC-4)

E-FAT-STEP ebikes are designed for off-road use on rugged, unpaved surfaces, featuring wide and fat tires for enhanced stability and traction. They are well-suited for diverse terrains, including dirt trails, gravel roads, grass, sand, and light snow. E-FAT-STEP bikes perform better on rough terrains compared to those with narrow road tires, although they may face challenges on very technical mountain trails. Additionally, the E-FAT-STEP is suitable for all-season use, ensuring reliability in various conditions.

E-FAT-STEP e-bikes are designed to accommodate a wide variety of ages (recommended for riders 16 years and older) and fitness levels. The electric motor provides adjustable assistance with five levels of power, allowing riders of different abilities to customize their experience for a comfortable ride. Additionally, the maximum load capacity for the E-FAT-STEP is 330 lbs. If you have any health concerns, it’s always best to consult with a healthcare professional before embarking on a ride. Please also remember to follow any local regulations regarding e-bike use to ensure a safe and enjoyable experience.

The recommended rider height for E-FAT-STEP is 5'6" ~ 6'1"; The total payload capacity of E-FAT-STEP is 330 lbs (not including the bike weight).

E-FAT-STEP can be folded and stored in a car trunk. Its folded dimensions are 36.61× 22.05× 27.56 inches.

The E-FAT-STEP is partially assembled. You have to install some parts by yourself, such as the front wheel, handlebar, saddle, pedals, and front fender. You can look at the assembly video for help.

The spare parts are already in stock at BKRE's overseas warehouses. You can purchase them here.