PRIVACY STATEMENT
We take your privacy seriously, and this privacy statement explains how ebikerepairfactory.com (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. It also includes anonymous data linked to information that can be used to identify you directly or indirectly. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
Promoting Safety and Security
We adhere to the principles of legality, legitimacy, and transparency. We use and process the least data within a limited scope of purpose and take technical and administrative measures to protect data security. Personal data is utilized to verify accounts and user activity, as well as to promote safety and security by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. This processing is based on our legitimate interest in ensuring the safety of our products and services.
What Personal Data We Collect
ⅰ. Data you provide: We collect personal data you provide when you use our products and services or otherwise interact with us. This includes when you create an account, contact us, participate in an online survey, or use our online help or chat tool. If you make a purchase, we collect personal data related to the purchase, such as payment data (credit or debit card number), account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data about use of our services and products: When you visit our website/application, we may collect data about the type of device you use, its unique identifier, your device's IP address, operating system, Internet browser type, usage information, diagnostic information, and location information from or about the devices you use to access our products or services. Our services may utilize GPS, your IP address, and other technologies to approximate a device's location, helping us enhance our products and services.
How We Use Your Personal Data
Generally, we use personal data to provide, improve, and develop our products and services, communicate with you, offer targeted advertisements and services, and protect ourselves and our customers.
ⅰ. Providing, improving, and developing our products and services:
We utilize personal data to aid in providing, improving, and developing our products, services, and advertising. This involves using personal data for purposes such as data analysis, research, and audits. Such processing is grounded in our legitimate interest in providing products and services and ensuring business continuity. If you participate in contests or other promotions, we may use the personal data you provide to manage those programs. Certain activities may have additional rules that contain further information about how we use personal data, so we recommend reviewing those rules carefully before participating.
ⅱ. Communicating with you:
With your prior express consent, we may use personal data to send you marketing communications regarding our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive marketing emails, please contact us to opt-out. Additionally, we may use your data to process and respond to your inquiries when you reach out to us. With your prior express consent, we may share your personal data with third-party partners who may send you marketing communications regarding their products and services. With your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, as well as to assess the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, you may withdraw your consent by contacting us.
Definition of "Cookies"
Cookies are small pieces of text used to store information on web browsers. They are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also employ other technologies, including data stored on your web browser or device, identifiers linked to your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."
Use of Cookies
We use cookies to provide, protect, and enhance our products and services. This includes personalizing content, offering and measuring advertisements, understanding user behavior, and ensuring a safer experience. Please note that the specific cookies we use may vary depending on the websites and services you utilize.
Disclosure of Personal Data
We share certain personal data with strategic partners who collaborate with us to provide our products and services or assist us in marketing to customers. This data is shared solely for the purpose of providing or improving our products, services, and advertising; it is not shared with third parties for their own marketing purposes without your prior express consent.
Data Disclosure, Storage, Transfer, and Processing
ⅰ. Fulfilment of legal obligations:
Certain legal acts and obligations mandated by the European Economic Area (EEA) or the user's country of residence necessitate compliance. Treatment of personal data of EEA residents—As outlined below, if you reside within the European Economic Area (EEA), the processing of your personal data by us will be justified: Whenever your consent is required for processing personal data, such processing will be legitimized pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
ⅱ. For the purpose of reasonable implementation or application of this article:
We may share personal data with all our affiliated companies. In the event of mergers, reorganizations, acquisitions, joint ventures, assignments, spin-offs, transfers, sales, or dispositions of all or any portion of our business, including bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. Personal data may also be disclosed if deemed reasonably necessary in good faith to protect our rights, pursue available remedies, enforce our terms and conditions, investigate fraud, or safeguard our operations or users.
ⅲ. Legal Compliance and Security or Protection of Other Rights:
There may be occasions—by virtue of law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—where it becomes imperative for us to disclose personal data. Additionally, personal data may be disclosed if deemed necessary or appropriate for reasons of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Your Rights
We take reasonable steps to ensure the accuracy, completeness, and currency of your personal data. You have the right to access, correct, or delete the personal data we collect. You are also entitled to restrict or object, at any time, to further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and security of your personal data, we may request data from you to confirm your identity and right to access such data, as well as to locate and provide you with the personal data we hold. Applicable laws or regulatory requirements may allow or require us to refuse to provide or delete some or all of the personal data we hold. You may contact us to exercise your rights. We will respond to your request within a reasonable timeframe, and in any event within 30 days.
Third-Party Websites and Services
When a customer links to a third-party website with which we have a relationship, we do not assume any obligation or responsibility for their privacy policy. Our website, products, and services may contain links to or enable access to third-party websites, products, and services. We are not responsible for the privacy practices of those third parties, nor for the information or content contained in their products and services. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to review the privacy policies of any third party before using their websites, products, or services.
Data Security, Integrity, and Retention
We employ reasonable technical, administrative, and physical security measures to safeguard your data and prevent unauthorized access or misuse. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may periodically update this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services following the effective date of the Privacy Statement signifies your acceptance of the revised version. If you do not agree with the revised Privacy Statement, please refrain from using our products or services and contact us to close any created accounts.