FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
You can cancel your order before we ship it or produce it. To cancel your order, you must contact us as soon as possible by email, phone, or live chat. If we confirm your cancellation request, we will issue a full refund to your original payment method within 7 business days. However, if we have already shipped your order, we cannot cancel it and you will have to follow our return policy.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Customer Service: +1 888 291 3151 (8:00 am-4:00 pm, UTC-8) with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and EU. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-9 days. Custom product shipping times depend on the products.
Returns and Refunds
How do I return a product?
How do I return a product?
pls check our return policy.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).