Test Ride & Customer Service: +1 888 291 3151

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After-sale Service Support

We're just a message away! Whether you have inquiries about our products, services, or anything else, feel free to contact us. Your satisfaction is our priority.

+1 (888) 291-3151

Service Hours:

  • Monday – Sunday: 8:00 AM – 4:00 PM PST (UTC-8)

Our team operates out of the PST time zone to support our riders across North America and Oceania.

Order Form

After-sales Form Submission

Mandatory field - Please provide your order number from Shopify. It typically looks like #1001, #1002, etc. This helps us quickly locate your purchase information. Please enter client order reference
For contact purposes (mandatory field) Please enter your name
For contact purposes (mandatory field) Please enter a valid phone number (8-20 characters, supports +, -, (), spaces)
For contact purposes (mandatory field) Please enter a valid email address
Full shipping address (mandatory field) Please enter your shipping address
If available
Estimated purchase date of the product (mandatory field) Please select an estimate purchase date
Where you purchased the product (mandatory field) Please select a purchase channel
Issue Category * Affected Component * Error Code * Current Mileage * Date Issue First Occurred * Description * Safety Questions Please enter issue description information
Proof of Purchase(Purchase invoice or receipt/registration record/payment record/Sales confirmation from authorized dealer)，issue photo or video, PDF files.....etc
Please upload at least one file
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