BKRE 1-Year Limited Warranty Policy

All BKRE electric bikes are covered under our 1-Year Limited Warranty for the original retail purchaser against manufacturing defects in materials and workmanship.

1. Warranty Terms & Eligibility

• Target Audience: This warranty applies strictly to the original purchaser and begins on the date the initial owner receives the product.

• Non-Transferable: This warranty is non-transferable and non-inheritable. It does not extend to second-hand buyers or subsequent owners under any circumstances.

• Territory Restriction: This warranty applies only to products purchased and operated within the United States. Products purchased, exported, or used outside of the United States are not covered.

• Labor & Service Fees: Standard manufacturer warranty coverage is limited exclusively to the replacement of defective parts. BKRE does not cover or reimburse any labor, diagnostic, installation, or mechanic shop fees incurred by third-party service providers.
  

2. Coverage by Component

Component	Coverage Period	Details & Conditions
Frame	2 Year	Replacement only. BKRE reserves the right to provide scratch-and-dent replacement stock or the most comparable model. Labor fees for frame replacement are not covered.
Battery Pack	1 Year	Defective batteries will be repaired or replaced at BKRE's discretion. The warranty duration remains tied to the original bike delivery date. No cash refunds are provided.
Original Components (Motor, Controller, Display, Wiring Harness, Brakes, Throttle, etc.)	1 Year	Covers replacement of components defective in material or workmanship. The customer is responsible for shipping costs associated with warranty replacement parts.

3. Extended Protection & Accident Coverage (Optional)

"Protects what matters to You beyond manufacturer’s warranty"

BKRE partners with XCOTTON to provide extended coverage and accidental damage protection.

• Eligibility & Enrollment: Coverage is optional and not included by default. It applies strictly when you add "Accident Protection offered by XCOTTON" at checkout with your original bike purchase. Protection plans cannot be purchased retroactively after the order is completed.

• Key Coverage Highlights:

  • Once a year movement repair

  • Hassle-free online claim process

  • Failure from normal wear and tear

• Policy Details & Filing a Claim:

  • View frequently asked questions via XCOTTON FAQ.

  • Review full coverage rules and exclusions via XCOTTON Terms & Conditions.

  • All extended protection claims are managed directly through XCOTTON's online claim portal.

4. What Is Not Covered by BKRE Standard Warranty

The BKRE Manufacturer Limited Warranty does not cover:

• Wear & Tear: Normal degradation from regular use (such as brake pads, rotors, tires, inner tubes, chains, and cosmetic wear), unless covered under an active XCOTTON protection plan.

• Misuse & Abuse: Damage caused by stunts, racing, jumping, overloading, improper storage, extreme weather exposure, water/liquid immersion, dirt/sand contamination, or neglect.

• Unauthorized Modifications: Alterations to electrical components, irreversible frame alterations (drilling, welding), or using third-party chargers and unapproved accessories.

• Improper Assembly & Maintenance: Damage resulting from incorrect assembly, improper maintenance, or failure to follow official guidelines.

• Battery Tampering: Broken security seals, signs of case tampering, or utilizing the battery on non-BKRE equipment.

• Missing Identifiers: Products with removed, altered, defaced, or illegible serial numbers or barcodes.

• External Incidents: Accidents, crashes, collisions, fires, theft, power surges, or natural disasters (unless specifically covered under your selected XCOTTON plan).

5. Warranty & Shipping Claims Process

Shipping Damage Claims

• Inspect your package immediately upon delivery.

• Shipping damage claims must be submitted within seven (7) calendar days of receipt.

• Clear photos/videos of the damaged packaging and product are required. Cosmetic scratches on complimentary/free accessories are not eligible for replacement.

Filing a Manufacturer Warranty Claim

1. Contact Support: Email our support team directly at service002@ebikerepairfactory.com.

2. Submit Documentation: Provide your order number, proof of purchase, and high-resolution photos or video clearly demonstrating the issue.

3. Assessment: BKRE retains sole discretion to determine whether a defect falls under warranty terms. Replacement parts will only ship after visual inspection and approval from our technical team.