Warranty Policy

.Thank you for using BKRE products.

When using or modifying prrameters, please make sure to comply with the local laws and regulations.

This warranty is offered only for the initial buyer or the designated brand in Europe, North America, Japan, Hong Kong, Macao and mainland China. Customers in other regions should contact their BAFANG representatives for information or contact  service001@ebikerepairfactory.com

LIMITED ONE-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

Under compliance with local law and reasonable use, the warranty period starts at the date of sales. 

The warranty may not be transferred to a third party other than as specified in the agreement with BKRE.

Other situations may be covered, depending on the agreement between  BKRE and the buyer.

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the one-year warranty would be started since the initial owner has received it.

As for the warranty transfer, the products transfer can only enjoy the warranty when the following two conditions are met at the same time:

    The one-year package hasn't expired since the initial owner has received it.
    You have the initial owner's name & the initial order number.

    COVERED PRODUCTS

    BKRE will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

    Batteries

    • BKRE batteries are covered by a one-year prorated warranty.
    • At 85% and above, the capacity of battery is considered as a good health after 2 years of natural use.
    • During one year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
    • After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date. 
    • No cash reimbursement will be made.
    • No warranty for defects or damage caused by water ingress.
    • Batteries can be assessed and found defective directly by BKRE only.
    • After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery (More detail, see below). Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.
    1. Within 6 months -20%*sale price credit
    2. Within 12 months -10%*sale price credit
    3. Beyond 12 months -6%*sale price credit

    Then the credit will be refunded to the purchase account after the purchase finished, please contact the service team at service001@ebikerepairfactory.com.

    • In addition, with respect to the battery, this Limited Warranty does not cover defects or damages:
    1. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger.
    2. Where any of the seals on the battery are broken or show evidence of tampering.
    3. Where the Battery has been used in equipment other than the bike for which it is specified.

    Other Parts & Components

    Original other BKRE parts & components are covered by limited warranty, as following:

    1. 12 months: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post, Seat Post QR.
      2. * Note: the forward & return freight that the motor ships to official maintaince & repair department is on your own expense.
    2. 6 months: Pedal, Chain, Kickstand, Rear Derailleur, Derailleur Hanger, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad.
    3. 3 months: Spoke, Cable&Wire.

    NOT COVERED PRODUCTS:

    • No warranty other than shipping damage.
    • Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by BKRE. Parts not typically covered include but are not limited to:
    1. Battery Case
    2. Battery Lock
    3. Key
    4. Fender
    5. Rear Rack
    6. Basket
    7. Bell
    8. Saddle
    9. Grip
    10. Brake Pad
    11. Brake Rotor
    12. Tire
    13. Chain Ring
    14. Sprocket
    15. Saddle
    16. Reflector
    17. Frame Hinge
    18. Free Tool Kit
    19. Free Accessories
    20. Free Gift
    21. Others
    • Parts compromised due to corrosion due to the elements (moisture, heat, etc).
    • Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
    • Labor charges for part replacement or changeover.
    • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
    • Scratches, dents, and cosmetic damage not caused by BKRE.
    • The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
    • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by BKRE with the Products.
    • Defects or damage caused by man-made damage, self-modification, improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
    • Defects or damage caused by artificially installed accessories that do not match the vehicle, so that the original accessories and other accessories are damaged, or errors cannot be technically identified and analyzed.
    • Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

      CLAIMS PROCESS

      1. Warranty Claims

      All claims to this warranty must be made through BKRE. and submitted to service001@ebikerepairfactory.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at service001@ebikerepairfactory.com as there may be a simple fix for your problem. Valid warranty claims will be processed through BKRE within above specific period of initial purchase.

      BKRE will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

      1. Shipping Damage Claims

      In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact service001@ebikerepairfactory.com and provide us with photo or video proof.

      All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

      NOTE: we will not accept Shipping Damage Claims later than 7 days from receipt of products. REPAIR SERVICE for offline bicycle store, BKRE will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.

      REPAIR SERVICE

      For offline bicycle store repair services, BKRE will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.

      We are proud and privileged many bicycle buyers around the world use BKRE series of products.         

      BAFANG has created the following warranty, based on the BEST system – which makes it possible to track and address service issues for BAFANG products.

      Warranty period for products:

      Under compliance with local law and reasonable use, if no valid invoice can be provided, the warranty period ends 6 months after the date of manufacturing (as indicated by the serial number); if valid invoice can be provided, the warranty period ends 6 months after the date of invoice, however,the longest warranty period is limited to a maximum of 9 months from manufacturing date.

      The warranty may not be transferred to a third party other than as specified in the agreement with BAFANG.

      Other situations may be covered, depending on the agreement between BAFANG and the buyer.

      Warranty Exclusions:

      1、  BAFANG products that have been modified or repaired without authorization

      2、  BAFANG products that have been used for rental, commercial applications, or competition

      3、  Damage resulting from causes other than defects in material or manufacture, including but not limited to an accident, neglect, improper assembly, improper repair, improper maintenance alteration, modification, abnormal excessive wear or improper use

      4、  Damage during shipping: The party’s responsible for the damage must be determined using INCOTERMS regulations.

      5、  Damage to the surface finish, aesthetics, or appearance

      6、  Damage due to buyer’s improper transportation or storage

      7、  Failure due to an unreasonable user configuration or unauthorized changes in the relevant accessories parameters

      8、  Damage or loss due to force majeure

      9、  Damage or failure to components not manufactured by BAFANG, even if sourced through BAFANG at buyer’s request

      Please contact the Service Center （service001@ebikerepairfactory.com）for more information or to request repair.